Requesting A Bed Reservation and Extending Confirmed Reservations
On Outreach Grid Networks where there are participating navigation centers or shelters, users from eligible agencies can create reservations for shelter beds.
This article will cover:
- Creating a Bed Reservation Request
- Extending Confirmed Reservation Requests
- Cancelling a Bed Reservation Request
Creating a Bed Reservation Request
Before creating a reservation for a shelter, tap on "Reservable Inventories" to view reservable inventories from shelters in your region.
On your dashboard, you can see each shelter's bed availabilities, bed type, and operating hours.
To create a reservation for a shelter, you must first complete the Shelter Preference assessment on the client’s public profile, if existing.
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Once the shelter preference assessment has been completed, go to the client’s public profile and tap “Inventories”.
Below the client’s profile, you will find the inventories that you are eligible to reserve against.
You can see the shelter’s current availabilities. The system will generate a recommendation. Based on the client’s preferences and the shelter’s availabilities, select the appropriate shelter and hit “Request Reservation for Client".
You can see whether you are reserving during the shelter’s operating hours. If you are reserving outside of operating hours, the reservation will automatically be extended until the shelter’s operating hours.
Once you have selected the shelter, the system will tell you whether it is a good match. You can then request the reservation. The shelter has a certain amount of time to respond to the request; this is dependent on the agency’s set response time.
Extending Confirmed Reservation Requests
Once your request for reservation has been approved, you will receive a notification to arrange transportation for your client to the location. The reservation will be open for a set time frame the shelter assigns the client.
Before the reservation log expires, you will receive a push notification and email that will alert you about the expiring bed reservation.
Once the time expires, the bed will be available for reservation again.
If you require an extension on your time for the confirmed reservation, you can create extensions in increments from the client’s timeline on their Reservation Card.
If your request has been denied, you will need to find another shelter to make a reservation.
Once your client has been checked in, the reservation ends and their stay at the shelter begins.
Cancelling A Bed Reservation Request
Shelter operators and referring users are able to cancel existing reservation requests for clients. For the iOS App, only referring users are currently able to cancel reservation requests.
Referring Users:
To cancel an existing bed reservation request, head on over to your client’s timeline. You will see that there is a current reservation log for the client.
Tap “Cancel” to cancel the reservation request. The client’s timeline will update with the cancelled reservation request, noting that it was cancelled by the referring user.
